Terms of service

These Terms of Service ("Terms") govern your access to and use of the website https://kalidorexis.com/ (the "Website") and the purchase of products offered by Guangzhou Oufeng Trading Co., Ltd. ("we", "us", or "our"). By accessing, browsing, or using the Website, or placing an order for products, you ("you" or "user") agree to be bound by these Terms, as well as our Privacy Policy, Return Policy, and Shipping Policy (collectively, the "Agreements"). If you do not agree to any part of these Terms, you may not use the Website or purchase our products.

1. Eligibility

  • You must be at least 18 years old to use the Website or place an order. By using the Website, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into these Terms.
  • If you are purchasing on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Website Use

2.1 Permitted Use

You may use the Website only for lawful purposes, including browsing products, placing orders, and contacting customer service. You agree to comply with all applicable laws, regulations, and these Terms when using the Website.

2.2 Prohibited Conduct

You shall not:
  • Use the Website to engage in fraudulent, deceptive, or illegal activities (e.g., placing fake orders, stealing personal information).
  • Access, modify, or attempt to access or modify any restricted areas of the Website, its servers, or databases.
  • Use automated tools (e.g., bots, crawlers) to scrape, monitor, or extract data from the Website without our prior written permission.
  • Upload or transmit viruses, malware, or other harmful content that may damage the Website or other users’ devices.
  • Violate intellectual property rights (e.g., copying, distributing, or reproducing content from the Website without authorization).
  • Harass, abuse, or interfere with other users or our staff.

2.3 Account Responsibilities

If you create an account on the Website:
  • You are responsible for maintaining the confidentiality of your account credentials (username and password).
  • You agree to notify us immediately of any unauthorized use of your account.
  • We are not liable for any loss or damage caused by your failure to protect your account information.

3. Orders and Payments

3.1 Order Placement

When you place an order on the Website, you are making a binding offer to purchase the selected products at the listed price (including applicable taxes and shipping fees, unless eligible for free shipping). We reserve the right to accept or reject your order for any reason, including:
  • Product unavailability or discontinuance.
  • Pricing errors or typos.
  • Suspected fraud or unauthorized activity.
  • Violations of these Terms.

3.2 Order Confirmation

We will send you an order confirmation email after you place an order, but this does not constitute acceptance of your order. Acceptance occurs only when we ship the product(s) and send a shipping confirmation email with a tracking number.

3.3 Payment Terms

  • You agree to pay the full amount specified in your order (including product prices, taxes, shipping fees, and other charges) using one of our accepted payment methods (e.g., credit cards, PayPal, Apple Pay, Google Pay, Klarna, Afterpay).
  • Payment must be completed at the time of order placement. We reserve the right to cancel your order if payment is not processed successfully.
  • All prices on the Website are displayed in USD (United States Dollars), unless otherwise specified. International customers are responsible for any currency conversion fees charged by their payment provider.

4. Product Information and Availability

4.1 Accuracy of Product Details

We strive to provide accurate and up-to-date information about our products (e.g., descriptions, images, sizes, materials). However, we do not warrant that product information is error-free, complete, or current. We reserve the right to correct any errors or omissions and update product information at any time without prior notice.

4.2 Product Availability

Product availability is subject to change without notice. If a product you ordered becomes unavailable after your order is placed, we will notify you promptly and offer a refund or exchange (if applicable).

4.3 Color and Size Variations

Due to differences in computer monitors, mobile screens, and manufacturing batches, product colors may vary slightly from the images on the Website. Sizes are provided as guidelines—please refer to our size chart (if available) or contact customer service for clarification before purchasing.

5. Intellectual Property

  • All content on the Website, including product images, descriptions, logos, trademarks, text, and designs, is the intellectual property of Guangzhou Oufeng Trading Co., Ltd. or our licensors.
  • You may not use, reproduce, distribute, modify, or display any of our intellectual property without our prior written permission.
  • "Kalidorexis" is a trademark of Guangzhou Oufeng Trading Co., Ltd. Unauthorized use of this or any other trademark is prohibited.

6. Limitation of Liability

6.1 Disclaimer of Warranties

The Website and all products sold through it are provided "as is" and "as available" without any warranties, express or implied. We disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be error-free, secure, or uninterrupted.

6.2 Limitation of Liability

To the maximum extent permitted by applicable law:
  • We shall not be liable for any indirect, incidental, consequential, special, or punitive damages (including but not limited to lost profits, data loss, or damage to reputation) arising from your use of the Website or purchase of products.
  • Our total liability for any claim related to these Terms or the products shall not exceed the total amount you paid for the specific product(s) giving rise to the claim.

6.3 Exceptions

Nothing in these Terms limits or excludes our liability for:
  • Gross negligence or willful misconduct.
  • Personal injury or property damage caused by our products.
  • Fraud or fraudulent misrepresentation.
  • Any liability that cannot be excluded by applicable law.

7. Indemnification

You agree to indemnify, defend, and hold harmless Guangzhou Oufeng Trading Co., Ltd., its directors, officers, employees, and affiliates from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from:
  • Your use of the Website or violation of these Terms.
  • Your breach of any representations or warranties in these Terms.
  • Your violation of applicable laws or regulations.
  • Any harm caused by your account or use of the Website to other users or third parties.

8. Termination

We may terminate or suspend your access to the Website or cancel your orders at any time, with or without notice, if:
  • You violate any provision of these Terms.
  • We suspect fraudulent or unauthorized activity.
  • You engage in conduct that harms our business or reputation.
Upon termination, your right to use the Website will immediately cease. Sections 5 (Intellectual Property), 6 (Limitation of Liability), 7 (Indemnification), and 9 (Governing Law) shall survive termination.

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Guangdong Province, China, without regard to its conflict of law principles.

9.2 Dispute Resolution

  • Before initiating legal action, you agree to attempt to resolve any disputes with us through good-faith negotiation. Please contact us at oufengtrading@outlook.com to discuss the dispute.
  • If negotiation fails, any legal action or proceeding arising from these Terms or your use of the Website shall be filed exclusively in the courts of Huadu District, Guangzhou City, Guangdong Province, China, and you consent to the personal jurisdiction of these courts.

10. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Effective Date" at the top of the page and post the updated Terms on the Website. Your continued use of the Website or purchase of products after the updated Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms periodically.

11. Contact Us

If you have questions, concerns, or disputes related to these Terms, please contact us:
  • Company Name: Guangzhou Oufeng Trading Co., Ltd.
  • Email: oufengtrading@outlook.com
  • Phone: +86 18668035044
  • Address: Room 704, Building 1, No. 9 Nanling Road, Huashan Town, Huadu District, Guangzhou