Return policy

Thank you for choosing Kalidorexis, a brand operated by Guangzhou Oufeng Trading Co., Ltd. ("we", "us", or "our"). We want you to be completely satisfied with your purchase of our premium women's bags. This Return Policy outlines the terms and conditions for returning or exchanging products purchased through our website https://kalidorexis.com/. By placing an order, you agree to comply with this Return Policy.
1. Eligibility for Returns & Exchanges
To qualify for a return or exchange, the following conditions must be met:
Time Frame: Requests must be initiated within 30 calendar days from the date you receive your order.
Product Condition: Items must be unused, unworn, and in their original condition with all tags, packaging, and accessories (e.g., dust bags, hardware, care booklets) intact. No signs of damage, wear, or alteration (including monogramming or customization) are allowed.
Proof of Purchase: A valid order confirmation email, invoice, or order number must be provided when initiating the return.
Exceptions: Customized or monogrammed items (per your specific request) are non-returnable and non-exchangeable, unless they arrive defective or damaged.
2. How to Initiate a Return or Exchange
Follow these steps to start a return or exchange:
Contact Customer Service: Send an email to oufengtrading@outlook.com or call +86 18668035044 with your order number, product details, and reason for return/exchange (e.g., size issue, color mismatch, defective item).
Receive Return Authorization: Our team will review your request and, if approved, send you a Return Authorization (RA) Number and return shipping instructions within 2-3 business days.
Ship the Item: Package the product securely (preferably in the original packaging) and include the RA Number on the outside of the package. You are responsible for return shipping costs unless the item is defective or we made a mistake (e.g., wrong product, incorrect size).
Track Your Return: Keep the shipping tracking number for your records to monitor delivery of the return to our warehouse.
3. Refund Process
Once we receive and inspect your returned item (typically 3-5 business days after delivery to our warehouse) and confirm it meets the eligibility criteria, we will process your refund.
Refunds will be issued to the original payment method used for the purchase.
Processing times for refunds vary by payment provider:
Credit/debit cards: 5-7 business days
PayPal, Apple Pay, Google Pay: 3-5 business days
Klarna/Afterpay: 7-10 business days (subject to their terms)
We do not refund original shipping costs (unless the return is due to our error).
4. Exchange Process
If you request an exchange (e.g., for a different size, color, or style), we will ship the replacement item once we receive and verify your returned product.
Exchange shipments are free of charge for domestic orders. For international orders, additional shipping fees may apply (we will notify you before processing the exchange).
If the replacement item is more expensive than the original, you will be invoiced for the price difference. If it is less expensive, we will refund the difference to your original payment method.
5. Defective or Damaged Items
If you receive a product that is defective, damaged, or incorrect (e.g., wrong item sent), please:
Contact us within 7 calendar days of receiving the order with photos/videos of the defect, damage, or incorrect item.
We will cover all return shipping costs and either send a replacement item at no extra charge or process a full refund (including original shipping fees).
Do not attempt to repair defective items yourself, as this may void eligibility for a refund or exchange.
6. International Returns
International customers are responsible for all return shipping costs, customs fees, and duties associated with returning items. We recommend using a trackable shipping service, as we are not liable for lost or delayed international returns.
Refunds will exclude original international shipping fees and any customs/duty charges incurred by us.
7. Limitations of Liability
We reserve the right to refuse a return or exchange if the item does not meet the eligibility criteria outlined above.
We are not responsible for items lost or damaged during return shipping unless you use the trackable service provided in our return instructions (for eligible cases where we cover shipping).
Refund amounts are based on the original purchase price (excluding promotional discounts or gift cards, unless required by law).
8. Contact Us
If you have questions, concerns, or need assistance with a return or exchange, please contact us:
Company Name: Guangzhou Oufeng Trading Co., Ltd.
Email: oufengtrading@outlook.com
Phone: +86 18668035044
Address: Room 704, Building 1, No. 9 Nanling Road, Huashan Town, Huadu District, Guangzhou
9. Changes to This Return Policy
We may update this Return Policy from time to time. When we do, we will revise the "Effective Date" at the top of the page. We encourage you to review this policy before making a purchase. Your continued use of our website and purchase of products constitutes acceptance of the updated policy.